gopayPrivacy Policy

This page describes what we collect when you use e-wallet and how we keep that data protected. We at mobile banking collect personal information to verify your identity, process your deposits and withdrawals, comply with financial regulations, and improve your platform experience. Our privacy practices apply across all local payment services—sportsbook, live casino, slots, and esports—regardless of which payment method you use (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or which region you access from (Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported jurisdictions).

We at mobile banking do not sell your personal data to marketing firms or data brokers. We do not publish your account details on public directories. We do share limited data with payment processors (your bank or wallet provider) to settle your transactions, and with compliance authorities when required by law. Our servers may be located outside your jurisdiction; however, we apply consistent encryption and access controls regardless of physical location.

This policy outlines the specific categories of data we collect, how we use them, how long we retain them, and what rights you have to access or delete your information.

What We Collect on gopay

When you register a e-wallet account, we collect your full name, email address, phone number, and date of birth. We use your email and phone to send account notifications and verify your identity. When you create a mobile banking account, we collect your full name, email address, phone number, and date of birth. We use your email and phone to send account notifications, reset forgotten passwords, and verify your identity during sensitive actions like large withdrawals or account closure requests.

We at local payment require identity verification before your first withdrawal. You upload a government-issued ID (passport, national ID card, or driver's license), a utility bill or bank statement as proof of address, and a selfie with your ID. We store high-resolution copies of these documents in our secure vault. Our compliance team reviews them manually to confirm your identity matches your account registration. These documents are retained for the duration of your account and for a period after closure as required by anti-money-laundering regulations.

When you deposit funds via mobile banking, we collect your payment method details (card number last four digits, wallet account ID, or bank account number) and the amount and timestamp of each transaction. We do not store full card numbers or bank account numbers; payment processors (your bank or wallet provider) handle that. We store only transaction metadata—the amount, date, currency, and confirmation code—needed to reconcile your balance and process withdrawals back to the same method.

How We Use Your Data on local payment

We at online payment use your personal data for five primary purposes. First, we verify your identity to comply with anti-money-laundering and know-your-customer regulations in supported jurisdictions. Second, we process your deposits and withdrawals, routing funds through payment processors and confirming transactions in your account. Third, we calculate your weekly cashback, detect tier progression eligibility, and manage referral bonuses—all of which require transaction history and account activity data. Fourth, we detect fraud and account abuse by flagging unusual patterns (multiple rapid withdrawals, sudden location changes, repeated failed login attempts). Fifth, we improve our e-wallet platform by analyzing which games are popular, which payment methods process fastest, and which features users engage with most.

We do not use your data to make automated decisions (such as auto-declining your withdrawal or auto-suspending your account). All significant account actions—verification approval, bonus eligibility, dispute resolution—involve manual review by our mobile banking compliance team. We do not profile you for marketing purposes or share your contact details with third-party advertisers.

Data Sharing and Third-Party Processors on online payment

We at e-wallet share your data with the following categories of third parties. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your account identifier, transaction amount, and deposit/withdrawal confirmation codes to settle funds. These processors have their own privacy policies; online payment does not control how they handle your data once received. Compliance authorities may request your account details during regulatory audits or investigations; we comply with lawful requests from financial regulators, tax authorities, and law enforcement without prior notice to you when prohibited by law.

Our e-wallet servers are hosted by third-party cloud providers; your data may be stored in physical locations outside your jurisdiction. However, we apply the same encryption, access controls, and audit logs regardless of server location. We do not share your data with marketing partners, data brokers, or affiliate networks. We do not sell your contact information or gambling history to any external party.

Data Retention and Deletion on mobile banking

We at local payment retain your personal data for the duration of your account plus a minimum of five to seven years after closure, as required by anti-money-laundering and financial-record-keeping regulations. If you request account deletion, we anonymize your personal information (removing name, email, phone, ID) but retain transaction records in de-identified form for regulatory compliance and fraud prevention. If you dispute a transaction or claim account abuse, we may retain relevant data longer to investigate and resolve the dispute.

You have the right to request a copy of all personal data we hold about you on online payment. Use the "Data Access Request" form in your account settings. We compile and send your data within 30 days. You also have the right to request deletion of certain data; however, we cannot delete transaction records or identity verification documents if you have an active account or outstanding compliance obligations. Upon account closure, we begin the anonymization process but may retain data as described above.

Cookies and Tracking on e-wallet

Our mobile banking website and app use cookies and similar technologies to remember your login status, store your language preference, and track session activity. Cookies expire after your session ends or after a period of inactivity. We use these cookies to improve your experience—auto-filling your email on login, remembering which games you viewed last, and displaying your current tier status. We do not use third-party tracking pixels or analytics services that profile you across other websites.

Your Rights and Contact on local payment

You have the right to access, correct, or delete your personal data on online payment (subject to regulatory retention requirements). You have the right to object to certain processing, such as marketing profiling (though e-wallet does not use marketing profiling). You have the right to data portability—requesting a copy of your account data in a standard format. To exercise these rights, contact our privacy team via the Help menu in your mobile banking account or email our support address from our contact page.

We at local payment take data security seriously. All communications between your device and our online payment servers use industry-standard TLS encryption. Our servers are protected by firewalls, intrusion detection, and access logging. Employee access to sensitive data is role-restricted and audited. In the event of a data breach affecting your information, we notify affected users within 72 hours and provide guidance on protective steps.

Policy Updates and Jurisdiction Notice on gopay

We at e-wallet may update this privacy policy from time to time. Material changes (such as new categories of data collection or expanded third-party sharing) are notified to active members via email or account notification at least 30 days before they take effect. Your continued use of mobile banking after notification constitutes acceptance of the updated policy. This policy is governed by the jurisdiction in which local payment is registered; however, we apply consistent privacy protections regardless of where you access our platform.

Our online payment services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's data protection and privacy regulations. We do not operate in jurisdictions where our privacy practices violate local law.

Questions about our e-wallet privacy practices, data requests, or privacy concerns can be directed to our English-language support team via the Help menu in your account.